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Created: September 22, 2014 1:23 pm

We are committed to protecting you and any data we collect about you as you use our websites.

In this short video we’ll explain how and why we collect and use personal data and how you can manage how that data is collected.

Like many websites, when you visit, we use a small file called a ‘cookie’ which is placed and stored on your computer.

Using cookies is a simple way that a website can see that you’ve visited before, and so can tailor your browsing experience.

Most cookies last only for the length of time of your visit and are deleted when you close your web browser. Other cookies last beyond your session and help when you return to the site. They might remember choices you’ve made on previous visits to make the current visit more convenient and relevant to you. It’s a bit like if you were meeting a friend and picking up a conversation from where you left off, rather than having to re-introduce yourselves.

Any cookie information collected by us or any of our third party partners is completely anonymous. It doesn’t contain your name, any contact details or any information about your bank account.

We recommend that you accept cookies on your browser but if you want to restrict or block cookies from any website including Lloyds Bank, you’ll need to do this for each browser that you use.

Please remember though, that without cookies, you won’t be able to log on to Lloyds Bank Internet Banking to manage your accounts with us online.

Here’s how to ensure cookies are enabled for Lloyds Bank using Internet Explorer version 9.

On the Lloyds Bank Internet Banking log-in page, click on the gears icon in the top right hand corner in internet Explorer 9. Select SAFETY and WEBPAGE PRIVACY POLICY. In the privacy policy window make sure that the privacy report says that ‘no cookies have been restricted or blocked’. If they have been, select the website in the list and click on the SUMMARY button, where you can now change the cookie setting to “Always allow this site to use cookies”.

Remember, cookies are files containing small amounts of information that we use to help your experience as you visit the Lloyds Bank sites.

All information stored and shared by a cookie is completely anonymous and Lloyds Bank is committed to protecting your online privacy data.

If you have any questions or concerns about cookies or online security please visit

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